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Terms & Conditions

The travel site www.bookbyrooms.com, mobile site and Smartphone App Platforms like iOS and Android are maintained by BBR Hospitality Pvt. Ltd. It is existing compliant with the Indian laws. By accessing or using this site or using any of its services, you are agreed on terms and conditions mentioned below, including any supplementary guidelines and future modifications.


bookbyrooms may change, alter or remove any part of these below written Terms and Conditions without any prior notice. Any changes done in this Terms and Conditions of Use will be applicable the moment they are posted on the site. You need to re-check the “Terms & Conditions” link to be fully aware of the entire scenario.



1. Agreement between the Clients & bookbyrooms:

While accessing, using, browsing or make booking through bookbyrooms.com, users have to accept that they are agreed to the terms and conditions of our portal. In case of any violation, BBR Hospitality Pvt. Ltd.and its subsidiaries (including bookbyrooms.com) reserve all the rights for taking any legal actions against them.

2. Prices on the Website:

Service Charge, Cancellation Charge, Reschedule charge are inclusive of GST

The price, which we offer on Bookbyrooms.com, is generally includes accommodation charges, taxes (unless specified otherwise) and in special cases some meals (Breakfast /Lunch / Dinner). It never comprises any personal expense or other additional charges like telephone calls, personal-man services, entrance fees of any monuments and bar charges, etc.

3. Mode of Payments & the Policies:

Our payment gateway is completely secure and customers can make the online payments through a safe transaction process that ensures their personal security codes will not be revealed in any circumstances.

Modes of payment available at bookbyrooms for online bookings are:

  • Credit/Debit Cards
  • Net Banking
  • Wallet
  • UPI
4. Use of the Website

In case of your use of this website, you agree that:

  • You have the legal authority to create an obligatory legal requirement and enter into these Terms of Use.
  • You will use this site as per its Terms of Use & User Agreement.
  • You will use the website only to make lawful bookings for you or other person for whom you are officially approved to do these kinds of bookings. You will also inform other persons about the Terms and Condition of the website
  • You will provide accurate information about every official document and other important details like name and DOB to the site in case of planning trip with it.
  • In case of any error or mistake in the process of information, you will be solely responsible for the same.
  • All information provided by you to this site should be accurate, updated and complete,
  • If you have an account on this site, you are advised to secure it with your login details, including login ID and password. You will be entirely responsible for any use or misuse of your account.
  • bookbyrooms reserves the right to deny access to its Website to anyone, at any time without any notice and for any reason, including, but not restricted to, for the violation of its Terms of Use
5. Communication Policy of the Site
  • On transacting with this site, you will receive an e-mail from bookbyrooms for the status of your transaction. The e-mail will be sent to the e-mail address provided by you and bookbyrooms is not responsible for the receipt of the supposed e-mail in your inbox. Be careful in providing right e-mail I’d.
  • The customer acknowledges that the SMS sent by bookbyrooms is an added facility for the convenience of the customers. It is not compulsory as per the law to provide SMS service alerts to the customers. If you don’t receive any SMS for any reason, bookbyrooms is not liable for the same.
  • bookbyrooms is not responsible to provide information about any change in schedules, cancellation and status of hotel etc.
  • 6. Refund Policy

    bookbyrooms will process the refund only after getting cancellation request/claim from the customer/travel agent/corporate company through my booking section or email.

    Refund against the cancellation of air tickets will be credited directly in customers mode of payment after receiving the refund amount from the Airlines.

    bookbyrooms will process refund within 72 hours only after receiving it from the concerned Airlines/hotel/transporter/other suppliers.

    Due to Banking Procedures, Refund in credit cards may take duration of 72 hours while it may take 7 days in case of net banking transactions

    Wallet amount once used for any transaction the remaining amount in the wallet cannot be transferred to your bank account. However, can be used for future booking with us.

    7. Refunds in cases where Airlines/Hotel is declared as Insolvent or Bankrupt
  • bookbyrooms shall not be liable to pay any refunds whatsoever in cases where the Airlines/Hotel closes its operations or declares itself as insolvent
  • The customers or clients or agents shall not hold the bookbyrooms liable to pay the refunds as assured at the time of booking of ticket in cases where the Airlines/Hotel closes its operation or declares itself as insolvent.
  • On the basis of assurity given by airlines/hotels/suppliers, bookbyrooms may sometimes refund amount to the customer but bookbyrooms reserves the right to recover the refunded amount on event of Airlines/hotels getting shut down/non-operational/bankrupt.
  • 8. Copyright & Trademark

    Products, services and contents displaying on bookbyrooms.com are the properties of this website. Any unauthorized copy & use of the trademark product & services without prior concern will be taken as larceny and strict actions may be taken against the concern person/organization/company.

    bookbyrooms gives you a limited right to enter, explore, use and transact on its site. You agree not to misuse its materials and interrupt the operation of this Site in any way. You understand that except for information, products or services supplied by bookbyrooms do not endorse any other information in anyway. You also understand that bookbyrooms does not assure that files available for downloading through the site will be free from any type of viruses.

    9. Availability, Rules of Service

    Many products and services displayed on the Site may not be available for booking in your location or country. So, the reference to any such products and services on the site does not imply in your particular geographical location. Products and services also are subject to availability and the company is not responsible if any product is unavailable or sold out.

    Each product and service offered by the website is governed by the rules and regulations of the respective service provider. You are requested to refer to their rules and regulations as well, before booking with us.

    10. Visa Guidelines

    Please carry applicable visa for the respective country you are visiting or transiting through. Please check-out the concerned airline and embassy for concerned Visa requirements.

    International bookings made through bookbyrooms are subject to the requirements of visa including but not limited to transit visa which is to be obtained by the User as per the requirement of their travel bookings and the requirements of the countries the traveller intends to visit or transit through.

    bookbyrooms is not responsible for any issues, including inability to travel, arising out of such visa requirements and is also not liable to refund any amount to the User for being unable to utilize the booking due to absence or denial of visa. Refund, if any, will be as per the applicable terms of booking and cancellation policy.

    11. Transmitted Material

    Internet communications can’t be completely private or secure. You understand that any message or information that you have sent to this site can be intercepted by others unless there is a special notice (for example, credit card information) that is encrypted. Sending a message to bookbyrooms does not cause the site to have any special responsibility.

    The copyright in the contents of this website belongs to bookbyrooms. Copying any part or all the contents of this website without permission of bookbyrooms is not allowed except to the extent that such copying or printing is essential for the purpose of availing the paid services offered.

    12. Offers, Contests and Interactions

    This site may run contests that may need you to send the materials or information about yourself or to offer prizes. All the offers and contests running on this website have its own rules, which you need to read before getting agreed for participation.

    13. Disclaimer and No Warranties
    You acknowledge that bookbyrooms is a conciliator, which is not accountable for any 3rd party obligations due to rates, quality, and all other instances. You particularly agree that use of the services and the site is at your solitary risk. It is your duty to assess the exactness, comprehensiveness and expediency of all advice, opinions, services, merchandise and other information provided on the site. We don’t assure that the service will be uninterrupted or error-free. bookbyrooms can make improvements and/or changes on its website at any point of time. bookbyrooms and its third party suppliers, licensors, and partners do not guarantee or make any representations about the use or the results of the use of the services, the site or any reference sites in terms of correctness, accuracy, reliability, or otherwise. You acknowledge that uninterrupted access or use of this website can be prevented by certain factors that are not in control including, unavailability of products & services, inoperability or interruption of the Internet or other telecommunications services or certain technical work carried out on this Website. www.bookbyrooms.com (BBR Hospitality Pvt. Ltd.) will not be answerable for any loss or damage whatsoever arising out of or in connection with any ability/inability while using the site.
    14. Hikes in Tariffs & Taxes

    We inform you on prior basis that after the finalization of the tour package rates, for any hike in entrance fees, fuel cost, guide charges, and other services, you can be charged as extra.

    If government revises some taxes on travel services, clients are liable to pay that extra amount.

    15. General Terms:

    bookbyrooms.com, as being a reputed and responsible travel agency, provides you the best possible information about the hotels, airlines, transportation, and railways. However, it is advised to all the clients to make a personal inquiry to avoid any confusion & mess.

    We are not responsible for any delay & alteration in your trip due to unavoidable circumstances, which can be anything.

    We are not responsible for any damage, loss or injury made during enjoying the holiday packages provided by us. You are accountable for your own safety measures.

    We are also not accountable for any human error that gone unnoticed by the clients and our staffs.

    16. Credit Policy for Travel Agents

    If any travel agent avails services from the company using credit from the company and fails to clear the credit in certain days, Bookbyrooms.com can take legal action against him. In such cases, they are charged some interest rates that can be decided by the company itself. Firm lawful steps can be taken, if any cheating is found by the travel agent.



    LIMITATION OF LIABILITY OF bookbyrooms

    bookbyrooms acts as a facilitator and merely provides an online platform to the User to select and book a particular hotel. Hotels in this context includes all categories of accommodations such as hotels, home-stays, bed and breakfast stays, farm-houses and any other alternate accommodations.

    All the information pertaining to the hotel including the category of the hotel, images, room type, amenities and facilities available at the hotel are as per the information provided by the hotel to bookbyrooms. This information is for reference only. Any discrepancy that may exist between the website pictures and actual settings of the hotel shall be raised by the User with the hotel directly, and shall be resolved between the User and hotel. bookbyrooms will have no responsibility in that process of resolution, and shall not take any liability for such discrepancies.

    INFORMATION FROM THE HOTEL AND THE TERMS OF THE HOTEL

    The hotel booking voucher which bookbyrooms issues to a User is solely based on the information provided or updated by the hotel regarding the inventory availability. In no circumstances can bookbyrooms be held liable for failure on part of a hotel to accommodate the User with a confirmed booking, the standard of service or any insufficiency in the services, or any other service related issues at the hotel. The liability of bookbyrooms in case of denial of check-in by a hotel for any reason what-so-ever including over-booking, system or technical errors, or unavailability of rooms etc., will be limited to either providing a similar alternate accommodation at the discretion of bookbyrooms (subject to availability at that time), or refunding the booking amount (to the extent paid) to the User. Any other service related issues should be directly resolved by the User with the hotel.

    Hotels reserves the sole right of admission and bookbyrooms has no say whatsoever in admission or denial for admission by the hotel. Unmarried or unrelated couples may not be allowed to check-in by some hotels as per their policies. Similarly, accommodation may be denied to guests posing as a couple if suitable proof of identification is not presented at the time check-in. Some hotels may also not allow local residents to check-in as guests. bookbyrooms will not be responsible for any check-in denied by the hotel due to the aforesaid reasons or any other reason not under the control of bookbyrooms. No refund would be applicable in case the hotel denies check-in under such circumstances.

    RESPONSIBILITIES OF THE USER

    The User would be liable to make good any damage(s) caused by any act of him/ her/ or their accompanying guests (willful/negligent) to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the concerned hotel. bookbyrooms would not, in any way, intervene in the same.

    The primary guest must be at least 18 years old to be able to check into the hotel.

    The User has to be in possession of a valid identity proof and address proof, at the time of check-in. The hotel shall be within its rights to deny check-in to a User if a valid identity proof is not presented at the time of check-in.

    Check-in time, check-out time, and any changes in those timings, will be as per hotel policy & terms. Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

    ADDITIONAL CHARGES BY THE HOTEL

    The booking amount paid by the User is only for stay at the hotel. Some bookings may include breakfast and/ or meals as confirmed at the time of booking. Any other services utilized by the User at the hotel, including laundry, room service, internet, telephone, extra food, drinks, beverages etc. shall be paid by the User directly to the hotel.

    Hotels may charge a mandatory meal surcharge on festive periods like Christmas, New Year's Eve or other festivals as decided by the hotel. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel. bookbyrooms will have no control over waiving the same.

    PAYMENT FOR BOOKINGS AND ANY ADDITIONAL PAYMENTS

    Booking of a hotel can either be "Prepaid", or "Pay at hotel" as per the options made available by a hotel on the Website of bookbyrooms.

    In "Prepaid" model, the total booking amount is paid by the User at the time of booking itself. Such total booking amount includes the hotel reservation rate, taxes, service fees as may be charged on behalf of the actual service provider, and any additional booking fee or convenience fee charged by bookbyrooms.

    At the hotel's or bookbyrooms's sole discretion on case to case basis, the User may also be provided with an option to make a part payment to bookbyrooms at the time of confirmation of a booking. The balance booking amount shall be paid as per the terms of the bookings. For security purposes, the User must provide bookbyrooms with correct credit or debit card details. bookbyrooms may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.

    For security purposes, the User must provide bookbyrooms with correct credit or debit card details. bookbyrooms may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.

    Payment can be made either in INR or any other foreign exchange/currency as specified at the time of booking.

    Some banks and card issuing companies charge their account holders a transaction fee when the card issuer and the merchant location (as defined by the card brand, e.g. Visa, MasterCard, American Express) are in different countries. If a User has any questions about the fees or any exchange rate applied, they may contact their bank or the card issuing company through which payment was made.

    Some accommodation suppliers may require User and/or the other persons, on behalf of whom the booking is made, to present a credit card or cash deposit upon check-in to cover additional expenses that may be incurred during their stay. Such deposit is unrelated to any payment received by bookbyrooms and solely at the behest of the Hotel.

    In "Pay at hotel" model, the concerned hotel will collect the entire payment against the booking at the time of check-in. In case of international bookings, the payment will be charged in local currency or in any other currency, as decided by the hotel. For security purposes, the User must provide bookbyrooms with correct credit or debit card details. bookbyrooms may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.

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